COVID-19 Customer Update

Updated 30th June 2020

At Functional Self, the health and safety of our customers and team is our top priority - now, more than ever, amidst the rise of the global COVID-19 pandemic.

We are dedicated to providing the highest quality health optimisation products and are doing everything we can to get your orders delivered during this unprecedented crisis.

 

Warehouse

Our NZ warehouse has resumed processing and shipping orders.

 

Orders and delivery times

Please allow 5-7 working days for your order to be processed and shipped.

Our warehouse must take specific measures to comply with COVID-19 health and safety regulations and as a result, processing times for orders is between 48-72 hours. 

We are also expecting delays in delivery times due to the high volume of packages being received by our courier and delivery partners.  Please bear with us during this time.  We will monitor this and keep you updated. 

 

Hygiene and handling

We have been working closely with our warehouse teams who are following all Government guidelines, and we have reinforced our rigorous hygiene and handling procedures when picking and packing your order. Our warehouse teams have implemented additional health and safety measures including regular hygiene audits to ensure our stringent standards are upheld at all times.

All of our warehouses are conducting additional cleaning and introducing new measures to help reduce the risk. This includes hand sanitation and site cleaning as well as restrictions around warehouse visitors, staff meetings and staff travel. The welfare of our customers and warehouse teams is our top priority and we will continue to monitor the situation on a day to day basis.

 

The scale and nature of the issues currently facing all of us is unprecedented, we will keep going as best as we can during this difficult time. Please check back here for the latest information on the impact of COVID-19 on our warehouses, shipping and delivery times or feel free to reach out to our customer support team if you need assistance.

Thank you to all our Key Workers in our warehouse and postal service for your hard work during this time and to our wonderful customers, for your continued support.  We truly appreciate it.

Copyright © 2013-2020 Magento, Inc. All rights reserved.

Customer Login

MY ACCOUNT LOGOUT
Need help?

Other Accounts